Frequently Asked Questions

Kinisi Run Hub is a run specialty store specialising in running footwear, apparel, accessories, and nutrition products. We provide high-quality products to support your running journey.

Our store is located at 2 Imperial Arcade, East Street, Bristol, BS3 4HH.

Visit our contact and location page for directions and advice on how to find us.

You can contact us via email at move@kinisirunhub.co.uk or by phone at 0117 363 5944.

We are also active on Instagram, Facebook, X and LinkedIn.

Yes. We ask that you please book an appointment to avoid long wait times. We offer a personalised service and want to allow plenty of time. Book your appointment using our quick and easy online booking system.

Appointments are 30 minutes long. This should be enough time to get to know you, understand why and how you move, identify and test suitable shoes, and choose the shoe that will allow you to experience your best run.

We are well connected by transport links and there are various places to park nearby including 2.5 hours free parking at Asda around the corner. View our location and opening times on our contact page.

No, but it is easier to complete the analysis in clothing you can move comfortably and freely in such as sportswear. We have a changing room if you wish to bring clothes to change into.

If you want to bring shoes you are currently running in, liked running in, or experienced problems running in, this will help us in our analysis.

The analysis is free with a purchase of shoes. If you don’t buy a pair of shoes we ask that you buy a £30 voucher which is redeemable against a future purchase - however we are confident you will find a pair of shoes that will allow you to experience your best run!

In most cases we will have a selection of suitable shoes for most customers. However, occasionally we may not, for example if you have particularly small or big feet. We stock a range of sizes from UK 7-14 for men and UK 4-9 for women. If you think shoe size might be an issue for you please call us on 0117 363 5944 or email us at move@kinisirunhub.co.uk before your appointment and we can discuss suitable options.

You will not have to pay for the Movement Analysis if we are unable to provide you with suitable shoes that are either the right size (e.g. feet are too small/big) or the right type (e.g. neutral vs. stability). You will have to pay for the Movement Analysis if we are able to provide you with suitable shoes but you do not like the colour, aesthetics, etc.

Yes, of course you can. If you wear shoes then our Movement Analysis is for you. Our aim is to find the right shoe that allows you to move freely and with confidence. We can advise you on shoes for other activities besides running, such as walking, wearing to work, or everyday shoes. Email us at move@kinisirunhub.co.uk or call us on 0117 363 5944 if you are unsure.

Walking/running on a treadmill influences the body’s natural movement pattern by increasing contact time, modifying pressure distribution, and reducing peak pressure under the heels and toes. You are able to move more naturally running up and down the track which is far more reflective of how you will run outside. Additionally, we can analyse your feet side-by-side on a screen unlike when filming on a treadmill which only allows one foot to be analysed at a time. The Footscan® system provides a more accurate picture of how you are moving which allows us to more confidently recommend the best shoes for your unique needs.

The shoe widths vary between men’s and women’s shoes. The majority of our shoes are standard width, however sometimes we stock alternative widths in certain models.

The standard men’s width is a D width. A narrow width is B, wide is 2E and extra wide is 4E.

The standard women’s width is a B width. A narrow width is 2A, wide is D and extra wide is 2E.

Every brand fits slightly differently with some intentionally having narrower or wider fitting shoes which makes it so important to try a shoe in-store before running in it.

If you have know you have a particularly wide or narrow foot you can be creative in finding a shoe that fits you best. For example, if you are a man with a narrow foot, a women’s standard width (B) is the same as a men’s narrow (B). Alternatively, if you are a women with a wide foot, a men’s standard width (D) is the same as a women’s wide (D).

The life of a running shoe is in the midsole (foam) which is the part of the shoe that offers protection and shock absorption upon landing. Over time the midsole will deteriorate and provide less protection which increases the chances of injury.

It can be difficult to tell when a shoe is worn out. Visually it may look spotless but have no life left in it. Similarly it may look very worn but still have a lot of life left in it.

One good measure is to track how many miles you have done in the shoes. Many fitness apps have shoe mileage tracking features. Most everyday road and trail running shoes have a lifespan of around 400-500 miles (650-800 kilometres) as a general rule of thumb. Some have shorter life spans with carbon-plated shoes only having a life of around 100 miles (160 kilometres) and nylon-plated shoes having a life of around 300 miles (500 kilometres). But this is dependent on individual factors (e.g. height, weight, movement style), terrain (e.g. road, gravel, trail) and even weather.

If you are starting to feel aches and pains when wearing a shoe, this is often a sign that it is time for a new pair. There is nothing worse than getting injured from wearing a worn out shoe as it is an avoidable injury.

There are ways to increase the number of miles you can get out of a shoe.

If your shoes get wet then let them dry at room temperature and in a dry room. Avoid placing your shoes directly on a heater to prevent the midsole from deteriorating. If you do place them near a heater then stuff them with newspaper to prevent distortion.

Never put your shoes in the washing machine and/or dryer. If you do need to clean your shoes, use warm water, mild soap and a scrubbing brush. We sell shoe cleaning kits from Jason Markk.

To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

If you need to change or cancel your order, please contact us as soon as possible at move@kinisirunhub.co.uk or 0117 363 5944. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

We accept most form of payment via our secure online payment system. The payment types we accept are visible on our website footer and on product pages.

We currently only dispatch to mainland UK.

Orders over £50 receive free UK delivery, which is automatically applied at checkout. Orders under £50 cost £4.50 for postage and packaging. Our delivery policy sets out more information about how we ship your order.

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within 2-3 working days. Our delivery policy sets out more information about how we ship your order.

If you are not satisfied with your purchase, you may return the item(s) within 14 days of delivery for a refund. Items must be unused, in their original condition and in the original packaging with all tags/labels attached. Please contact us at move@kinisirunhub.co.uk or 0117 363 5944 with your order number and reason for return. We will provide you with instructions on how to return your item(s).

For more information, please see our returns and refunds policy.

We carefully inspect every item prior to dispatch. However if you find a fault or your item is not as described, please email us at move@kinisirunhub.co.uk to describe the issue and include your order number and some photos of the item showing the fault if you can. You can also call us on 0117 363 5944 to discuss the fault and we will advise the best way to deal with your issue.

We will review your request and may request additional photos. We may need to seek a second opinion from the product manufacturer.

Depending on the nature of the fault and the time since purchase, we may be able to accept the item for either a refund or exchange. Provided we agree to your item being faulty, you can follow the returns process outlined on our returns page and we will cover postage.

Refunds will be processed within 14 days of receiving the returned item(s). Refunds will be issued to the original payment method. Shipping costs are non-refundable.

We have size guides available on each product page. If you need further assistance, please contact us, and we will be happy to help you choose the right size. Alternatively, visit our store and we can advise as you try items on.

We strive to display product colours as accurately as possible. However, due to variations in monitors and devices, the actual colour may differ slightly from what you see on your screen.

Yes, we periodically offer discounts and promotions. To stay updated, sign up for our newsletter at the bottom of this page, and follow us on social media at Instagram, Facebook or X.

To use a discount code, enter the code in the designated field at checkout. The discount will be applied to your order total.