Returns & Refunds

Due to the specialist nature of our products we understand the importance of a correct fit and sometimes you will need to return items to us.

You can return an item that is faulty, doesn’t fit or is just not for you, provided it is unused and in its original condition with proof of purchase. Please note we treat faulty items separately (see section below).

At this time we do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

Our website continual updates stock availability however as our availability changes daily, if you want a different size or item, we recommend you place a new order for the alternative item as soon as possible and return the original order for a refund.

Returns

You have 28 calendar days from the date of delivery to return your item(s).

To be eligible for return, the items must be unused, in their original condition and in the original packaging with all tags/labels attached. Please also provide proof of purchase (either a paper receipt or online order confirmation).

To return an item, please email us at move@kinisirunhub.co.uk and provide your order number and reason for return. Our team will review your request and issue you a return authorisation with instructions on how to return your item(s). Please securely package the item(s) and include a note with your name and order number. Send it back to us at the following address:

Kinisi Run Hub
2 Imperial Arcade
East Street
Bristol
BS3 4HH

Alternatively, you can return your orders by visiting us in-store.

Customers are responsible for return shipping costs unless the item is faulty. We strongly recommend using a tracked returns service to ensure your return reaches us safely and should anything go wrong you have postal insurance.

Refunds

If you return your item(s) to our store, we can process your refund immediately.

If you return your item(s) by post, we will review your return and notify you via email that we have received your item(s) and the status of your refund.

Please note that accepted returns are refunded to your original method of payment and you will receive credit within a certain amount of days depending on the payment method. Please allow up to 14 days for refunds to fully process. If you are unsure about anything please contact us at move@kinisirunhub.co.uk or 0117 363 5944.

If you ordered multiple items and are only return some of them, then we will only refund the cost of the item(s) being returned.

Faulty Items

We carefully inspect every item prior to dispatch, however if you find a fault or your item is not as described, please email us at move@kinisirunhub.co.uk to describe the issue and include your order number and a photo of the item.

You can also call us on 0117 363 5944 to discuss the fault and we will advise the best way to deal with your issue.

We will review your request and may request additional photos showing the fault. Occasionally, we may seek a second opinion from the product manufacturer.

Depending on the nature of the fault and the time since purchase, we may be able to accept the item for either a refund or exchange.

Provided we agree to your item being faulty, you can follow the returns process outlined above and we will cover postage.

Non-Refundable Items

The following items are excluded from our returns policy, unless faulty or not as described:

• Underwear, including sports bras
• Nutrition and hydration products
• Gift cards

If you are unsure whether an item is eligible for return please contact us at move@kinisirunhub.co.uk or 0117 363 5944.

Cancellations

Should you place an order and change your mind, we may be able to cancel your order.

Please phone us as soon as you can on 0117 363 5944 and provided your order has not been dispatched we should be able to cancel your order. Please also email us at move@kinisirunhub.co.uk so that we have a record of the cancellation.

If we can cancel your order, we will refund it immediately to your original method of payment and you will receive credit within a certain amount of days depending on the payment method. Please allow up to 14 days for refunds to fully process.

Contact Us

If you have any questions please feel free to either email us at move@kinisirunhub.co.uk or call us at 0117 363 5944 and one of our team will gladly assist you.

You can also visit our store:

Kinisi Run Hub
2 Imperial Arcade
East Street
Bristol
BS3 4HH